FAQ's
Frequently Asked Questions (FAQ)
Welcome to the epviral.com FAQ page! Below are answers to some common questions to help you shop with ease.
1. Orders & Payments
Q: How do I place an order on epviral.com?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI payments, net banking, and popular digital wallets.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before they are shipped. Please contact our support team at support@epviral.com for assistance.
2. Shipping & Delivery
Q: What are the delivery charges?
A: We offer free shipping on orders above a certain value. For orders below this value, nominal delivery charges may apply.
Q: How long does delivery take?
A: Delivery times vary based on your location. Typically, orders are delivered within 3-7 business days.
Q: Can I track my order?
A: Yes, you can track your order by visiting the "Order History" section in your account or by using the tracking link sent via email.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a hassle-free return policy within [X] days of delivery for most products. Items must be unused, undamaged, and in their original packaging.
Q: How do I initiate a return?
A: Please contact our support team at support@epviral.com with your order details, and we will guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after the returned item is received and inspected.
4. Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and enjoy a personalized shopping experience.
Q: Is my personal information secure on epviral.com?
A: Absolutely! We use advanced security measures to protect your personal and payment information.
Need More Help?
If your question isn’t listed here, feel free to contact us at support@epviral.com. We’re always happy to assist you!